App installation fails — “Internal error” when testing app installation (Request ID included)

GraphQL Admin API Troubleshooting
1

Hi Shopify Team :waving_hand:

I’m currently testing my prod app, but I keep running into an issue when trying to install it.
After clicking “Install app”, the installation process fails and I see a mutation executing on install:

https://admin.shopify.com/api/operations/525322423xxxxxxxxxxxxxxx/AppAuthorizeGrantMutation/shopify/my-test-store

The response is:

{
    "errors": [
        {
            "message": "Internal error. Looks like something went wrong on our end.\nRequest ID: ab2f0c79-7a10-4cf5-a4fd-1f095e7218be-1762350111 (include this in support requests).",
            "extensions": {
                "requestId": "ab2f0c79-7a10-4cf5-a4fd-1f095e7218be-1762350111",
                "code": "INTERNAL_SERVER_ERROR"
            }
        }
    ],
    "data": null
}

Thanks in advance for your help

2

Can you tell us more about your Shopify app stack? Which language/framework are you using?

Are you using managed OAuth install?

Is it an embedded app?

Are you certain the production Shopify private and public keys are assigned to the production environment?