We are launching an app that requires using a digital business account at Qonto.
I provided production credentials so the reviewing team does not need to open an account themselves. But they’re saying: “We must be able to test the app within our testing environment, as it mirrors a merchant’s account. It is essential that the app functions correctly in this environment, so this remains unresolved as the error persists.” And I explained they need to provide documents so Qonto can verify their identity before they can use the app.
Has anyone experienced something like this before?