Hi,
I have inquiry related to Shopify App review team contact. Right now me and my team want to register new app to Shopify App Store. The app we want to register is an Order Management System (OMS) with module like product, order. The expectation from the system basically to sync both product, order from Shopify. The system also only sync new order created once it integrated with Shopify.
We have submitted the app but our account have been suspended and Shopify team mentioned “the app unable to synchronize data properly” with linked to 2.1.4 Synchronize data accurately and also a screencast.
Based on the screencast, we believe the product sync correctly since it shown in the list. And no order was listed in the list. We assume the issue is with the order sync but we come into few perspectives:
- New order created not sync? OR
- Past order not sync?
And this is just an assumption which might be wrong. We want to understand the details so that we can close this process and avoid another suspended. Based on this, any way that we can contact the App Review Team directly and request clarification?
Any advice or similar experiences would be greatly appreciated.
Thank you.