We are a knit-on-demand platform, and some users are experiencing an issue when trying to add a new product through our Shopify app. The error message indicates that “The file is not supported on trial accounts.” However, we have tested this using a free trial account, and everything worked correctl…

Error when the customer is trying to add a product through our Shopify App

KyleG-Shopify March 18, 2026, 6:05pm 3

Hey @Tiff, are you still experiencing this issue, or can I mark this as solved?

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