Just to warn you, Shopify has shared an important EU compliance update. From June 19, 2026, merchants selling to EU customers may need to provide a visible electronic withdrawal button/link so customers can request cancellation directly from the store, without logging in. More details here: https…

Thanks for sharing this @Sam_Tim . I’ll mark this thread as “solved” just for now, but if anyone has any questions please feel free to ping me here.

In the following help article, there are instructions on how to use new Shopify features to comply with the new EU rules: https://help.shopify.com/en/manual/fulfillment/managing-orders/returns/return-rules#eu-right-of-withdrawal However, like mentioned before in this thread and in the linked help a…

Quick implementation note for anyone building this for clients before the deadline: The link does not have to be a separate page - Shopify’s Help Center example uses a contact form with a pre-filled “Right of withdrawal” subject, which is fully compliant under article 11 of the Consumer Rights Dire…

Hey @SimJoSt - fair question for sure. From Shopify’s perspective here, the most important distinction is between making the withdrawal entry point easy to find and confirming that the person submitting the request has access to the relevant order. With Shopify’s native flow, merchants can add a v…

Thank you for the reply. While I understand that logic, I still urge Shopify to update the official phrasing in the docs. Some chambers of commerce have specifically issued instructions to not require a login or verification step, before being able to access the withdrawal feature. And as far as …

What do you mean by this? I am aware of the EU requirement and that post. Is there something specific you wanted to point my attention to?

@SimJoSt the help article appears to have been revised - the current version frames the requirement as a visible withdrawal link “such as from their account or order status page,” and the no-login text fragment you linked no longer resolves. If you want a strictly login-free channel on top, the con…

EU withdrawal button requirement starts June 19, 2026

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Andrii_Hudimov July 6, 2026, 8:59pm 7

@SimJoSt New EU withdrawal button required by June 19, 2026

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EU withdrawal button requirement starts June 19, 2026

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