Missing products in multiple devices [urgent]

Extensions
1

hey there :slight_smile:

since yesterday, multiple locations are reporting random products not showing up in native search, native collections, as well as our own extensions failing to load the same group of products.

now the group of products (around 5-10) are changing together to another set, every x hours, idk exactly when. but its the same products for the same locations, regardless of devices. these devices are also running different versions of the ios pos app, some are in our mdm running 11.12.0 , some are test devices that are on the latest 11.13.1, so its no the ios app version.

i’m assuming there’s some kind of caching going on, regardless of ios app version.

some products literally cannot be sold because they disappear from the pos for a while, for no reason. i’d say the issue is rather on the urgent side.

2

@Gunes This sounds like potentially an issue outside of extensions - I’ll relay it to a team with more context. In the mean time, can you give me some more info on affected shops and reproduction steps? And your app ID? Feel free to DM it to keep the IDs private.

3

Hey @JS_Goupil i’m already on other support routes with this problem and will close this post here, thanks!