Adding to this thread because the App Store review backlog is now blocking real business operations.
My situation: I opened a new Shopify store this year and need to connect it to GoHighLevel for CRM, automation, and post-purchase email/SMS workflows. Every other Shopify store I run uses this integration without issue. The blocker is that:
- Shopify deprecated the legacy Custom App flow (shpat_ tokens) for new stores effective Jan 1, 2026.
- Dev Dashboard apps issue 24-hour expiring tokens via client_credentials_grant. These are incompatible with how GoHighLevel (and most third-party CRMs) authenticate.
- Per Shopify’s own staff guidance ( How to get Admin API tokens using apps in Dev Dashboard ): ‘Contact the 3rd party system to request they update their Shopify integration to work with OAuth.’
- GoHighLevel has done exactly that. Their OAuth-based Shopify App Store submission has been in review since January 2026. As of today (May 20, 2026) it is still stuck with no ETA.
GoHighLevel support (Ticket 4729124, Senior Support Specialist response) confirms:
‘This appears to be a global issue affecting Shopify customers broadly. We have been consistently following up with the Shopify support team and have also posted about this twice in the Shopify community. At this stage, we do not have a firm ETA from Shopify. They confirmed that app reviews are taking longer than usual but did not share an exact turnaround time.’
This is no longer a minor inconvenience. Every new Shopify merchant who needs to connect to GHL, and presumably every other third-party integration that submitted to the App Store after Jan 1 to comply with your own deprecation policy, is stranded. The legacy escape hatch is gone, the new path is gated behind a review queue with no SLA, and there is no escalation channel.
What I am asking Shopify for:
- A public ETA on App Store review queue clearance, even a rough one.
- An expedited review path for partner integrations whose merchant impact is high and whose only blocker is your own deprecation timeline.
- An official statement on whether the Dev Dashboard custom-distribution flow is a viable bridge for individual merchants while reviews are backlogged.
Four and a half months of silence from Shopify’s review team on an integration you forced into review is not acceptable when revenue is on the line.