# Post Purchase App Approval

**URL:** <https://community.shopify.dev/t/post-purchase-app-approval/28498>\
**Category:** Extensions\
**Tags:** checkout-ui-ext\
**Created:** [January 19, 2026, 9:56pm UTC](https://community.shopify.dev/t/post-purchase-app-approval/28498 "2026-01-19T21:56:42Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jeanius](https://avatars.discourse-cdn.com/v4/letter/j/96bed5/32.png) [@jeanius](https://community.shopify.dev/u/jeanius)\
**Post date:** [January 19, 2026, 9:56pm UTC](https://community.shopify.dev/t/post-purchase-app-approval/28498/1 "2026-01-19T21:56:42Z")

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Hi there,

I am having a bit of trouble getting approved for Post Purchase and I am not sure if it is on my side our the reviewers side. I try to explain to the reviewer but its like they are not reading my email. I have an app that is approved but does not have Post Purchase approved. I followed the directions that say to create a new app with [staging] and then ask for approval in the main app. When the reviewer reviews the app they say that post purchase is not working for them. I think it is because they are installing it on a none dev store as we cannot reproduce this at all. Is it possible that they are installing this on a non dev store and that is why it is not showing up for them?

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**Author:** ![Alan\_G](https://sea1.discourse-cdn.com/shopifycommunity/user_avatar/community.shopify.dev/alan_g/32/5321_2.png) [@Alan\_G](https://community.shopify.dev/u/Alan_G)\
**Post date:** [January 20, 2026, 7:21pm UTC](https://community.shopify.dev/t/post-purchase-app-approval/28498/2 "2026-01-20T19:21:41Z")

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Hey @jeanius - the App review team has the final say on approvals, so I can’t guarantee anything on our end, but if you have a ticket ID number for your conversation with the App Review team I can look into things and potentially share some next steps with you. Let me know if you’d rather set up a DM for this and I can help out.

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**Author:** ![jeanius](https://avatars.discourse-cdn.com/v4/letter/j/96bed5/32.png) [@jeanius](https://community.shopify.dev/u/jeanius)\
**Post date:** [January 20, 2026, 7:34pm UTC](https://community.shopify.dev/t/post-purchase-app-approval/28498/3 "2026-01-20T19:34:15Z")

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@alan_g Yeah sure that is fair. I’ll shoot you a DM. I appreciate this

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**Author:** ![jeanius](https://avatars.discourse-cdn.com/v4/letter/j/96bed5/32.png) [@jeanius](https://community.shopify.dev/u/jeanius)\
**Post date:** [January 20, 2026, 7:36pm UTC](https://community.shopify.dev/t/post-purchase-app-approval/28498/4 "2026-01-20T19:36:55Z")

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I dont see a way to DM but this is the ticket ID: \*\*63141023

My question:\*\* they are saying post purchase does not work. I cannot reproduce this at all but also I notice they are testing on a live store vs dev store. Does it matter their store when they are on the app review team (do they have a special store type)

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**Author:** ![Alan\_G](https://sea1.discourse-cdn.com/shopifycommunity/user_avatar/community.shopify.dev/alan_g/32/5321_2.png) [@Alan\_G](https://community.shopify.dev/u/Alan_G)\
**Post date:** [January 20, 2026, 7:40pm UTC](https://community.shopify.dev/t/post-purchase-app-approval/28498/5 "2026-01-20T19:40:12Z")

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Just DMed you @jeanius (following up here just in case, speak to you shortly there 🙂 )