Product feedback not displaying in Shopify admin

GraphQL Admin API Troubleshooting
1

Hello Shopify Team,

I have a sales channel app that makes use of the bulkProductResourceFeedbackCreate mutation to surface error messages.

Current implementation follows the latest documentation, I send the following feedbackInput:

{
  "feedbackInput": [
    {
      "productId": "gid://shopify/Product/8586973446315",
      "state": "REQUIRES_ACTION",
      "feedbackGeneratedAt": "2025-11-20T21:12:24Z",
      "productUpdatedAt": "2025-11-20T21:12:22Z",
      "messages": [
        "Needs a description."
      ]
    }
  ]
}

I receive a successful response as follows:

{
  "data": {
    "bulkProductResourceFeedbackCreate": {
      "userErrors": [],
      "feedback": [
        {
          "productId": "gid://shopify/Product/8586973446315",
          "state": "REQUIRES_ACTION",
          "feedbackGeneratedAt": "2025-11-20T21:12:24Z",
          "productUpdatedAt": "2025-11-20T21:12:22Z",
          "messages": [
            "Needs a description."
          ]
        }
      ]
    }
  },
  "extensions": {
    "cost": {
      "requestedQueryCost": 10,
      "actualQueryCost": 10,
      "throttleStatus": {
        "maximumAvailable": 20000,
        "currentlyAvailable": 19989,
        "restoreRate": 1000
      }
    }
  }
}

However, when visiting the product details for the dev product, I do not see any feedback, and the sales channel app badge does not appear yellow as it used to:

image
image1380×900 95 KB

So, was wondering, did the documentation changed?

2

Hi @Jorge_Mitri

Was this appearing as expected on this app previously, and not it’s not displaying? For the bulkProductResourceFeedbackCreate your app must be configured to use the Storefront API or as a Sales Channel - if it’s not working as expected it could be due to the app not being a Sales Channel. Are you certain this is set up correctly in your partner dashboard?

3

Yes, the product feedback previously displayed correctly. Currently, although the bulkProductResourceFeedbackCreate implementation works, which I can also verify by checking the productResourceFeedback query, the feedback is not displaying on the product details page. I can also confirm the app is correctly set up as a Sales Channel in the Partner Dashboard.

4

If it’s a regression where your app displayed the feedback previously and doesn’t currently, that is unexpected. When did this start and did you ship any recent changes?

5

We’ve recently noticed due to customer feedback a week ago. The bulkProductResourceFeedbackCreate logic has not changed in four months. To clarify, our app submits the resource feedback to Shopify. We then expect Shopify’s product listing page to reflect this by changing our sales channel app’s badge to yellow and displaying the error message on hover within the Publishing section.

6

I recently noticed the same issue when testing ProductResourceFeedback - I can create it with the requires_action state without issues, but I see no messages on the product page. I also can filter products by “Publishing error” and it will show relevant products correctly.

I tested some more and saw that I can see an error message on hovering the sales channel only when adding the ResourceFeedback to the “Store” resource. The sales channel badge is also then yellow with the exclamation mark icon. It doesn’t work for the ProductResourceFeedback, though.