Selecting public distribution doesn't work, causes gql error

Shopify App Store
1

Screenshot 2026-03-11 at 7.18.03 am
Screenshot 2026-03-11 at 7.18.03 am1716×912 172 KB

Every time i try and select distribution for my app, i get the following and am stuck.

I can’t submit the access_review i need for my app because this breaks, and idk why.

2

Have you tried some different browsers, ensured this issue doesn’t persist across them?

3

Yep - always the same.

I created a brand new dev app, and it works. It must be some global form field that its not liking internally, but the error is a bit opaque.

4

Hi @mewc_drummerduck,

In addition to the browser troubleshooting that @Luke mentioned, can I ask you to also try the following local troubleshooting steps to rule out any issues on your end.

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as incognito or private windows to rule out any browser issues.
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version (we don’t support every browser, but we do support these ones.)
  • Try another device, like another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
  • Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.

If the error still occurs after trying all of the above, if you can please replicate the error and record a HAR file, and reach out to Shopify support via the Shopify Help Center while logged into your Partner account, and we can help look into this error further with the HAR file provided.

Here’s some information on how to download a HAR file from the most common browsers:

Note: HAR files can contain login information/credentials and session cookies. For data privacy purposes, please avoid entering/recording personal details such as passwords and credit card information. It would be best to record the HAR via an Incognito window.

Chrome

  1. Open the Developer Tools from the menu (Menu > More Tools > Developer tools), or by pressing Ctrl+Shift+C on your keyboard.
  2. Click on the Network tab.
  3. Look for a round button at the top-left of the Network tab. Make sure it is red. If it is grey, click it once to start recording.
  4. Check the box next to Preserve log.
  5. Use the clear button (a circle with a diagonal line through it) right before trying to reproduce the issue to remove any unnecessary information.
  6. Reproduce the issue (E.g. load/refresh the page that has errors, or perform the action that has errors).
  7. Save the capture by right-clicking on the grid and choosing Save as HAR with Content. Alternatively, you can click the export/save button (downward arrow with a line underneath).

Safari

  1. In Safari, go to the page where the HTTP(s) URL Sequence needs to be monitored.
  2. Enable Developers Tool by going to Safari > Preferences > Advance > Click Show Develop menu in menu bar
  3. In the menu bar at the top, click Develop and select Show Web Inspector.
  4. Click the Resources tab and enable Preserve Logs.
  5. Go to the Network tab.
  6. Reproduce the issue (E.g. load/refresh the page that has errors, or perform the action that has errors).
  7. After successfully performing the activity, lick the Export icon and save the HAR file.

Firefox

  1. In Firefox, go to the page where the issue is occurring.
  2. Click the Firefox menu available at the top-right of your browser window and select Web Developer → Network, or simply press the F12 button. The Developer Tools window opens as a docked panel at the side or bottom of Firefox.
  3. Click the Network tab.
  4. Click on Network Settings and enable Persist Logs.
  5. Now refresh the page and perform the activity that needs to be recorded i.e. the activity that produces the error.
  6. After successfully performing the activity, right-click on any row of the activity pane and select Save all as HAR or click the Export HAR icon and select Save all as HAR to download the HAR file.

Edge

  1. Open Microsoft Edge and navigate to the page where the issue is occurring. Note: This is tab and window dependent, so if the issue occurs in a new tab or window, the HAR recording needs to be done in that new tab or window.
  2. Click the horizontal ellipsis menu button and select More Tools, then click Developer Tools.
  3. Click the Network tab, and then click the Record button in the upper left corner of the tab and verify that it is red, if it is grey, click it to start recording.
  4. Check the box Preserve Log.
  5. Click the Clear button to clear out any existing logs from the Network tab. Note: Do not close the Developer Tools panel. This will end recording and the HAR file will be lost.
  6. Reproduce the issue while the network requests are being recorded.
  7. Once you have reproduced the issue fully, right-click anywhere on the grid of network requests and choose Save as HAR with Content, and save the file to the computer.
5

Having this same issue, getting a graphql error on the ChooseDistributionType mutation. No error message is displayed on the select distribution method page. Tried this in different browsers and the same issue.

Graphql Response
{“data”:null,“errors”:[{“message”:“Invalid input”,“extensions”:{“code”:“400”}}]}

6

Hi @theHQDev,

This is an issue that we will need to investigate further in an authenticated support ticket.

If you’ve confirmed all of the troubleshooting steps I mentioned above doesn’t resolve this, please do replicate the issue again and record a HAR file (see my post above for more info), and reach out to our Shopify Support Team via the Help Center, providing them with the HAR file showing the error, and we can help look into it further.