Hi team, We have a Shopify Flow running that should put a hold on fulfilments for 90 minutes. However, these holds are not happening. When look at the Flow runs on the order, Flow is telling us that the runs are successful. [image] However, this is not what is occurring in the order timelines. …

Order timeline example: [image]

Seeing exception errors without context too. [image]

@kalen tagging you in here. Thanks for your comment in the other forum: [image]

Interesting that the Flow says 1 item but there were 2 items in the order. You might be onto something there @kalen Would this be the case @paul_n - the flow is failing silently for some reason?

When you click on item1 does it let you select item2?

Not sure why that error message isn’t showing. We recently changed something there to hide the messy part of the error but it should still be accessible by a button click. Hard to troubleshoot these because the full sequence of events isn’t show in the Admin. If you could share a workflun run link …

Thanks @kalen and @paul_n @paul_n here are some Flow Runs: https://admin.shopify.com/store/onoroller/apps/flow/activity/01JERM6YTG0M10R2R61850R00A:018e5db2-3c91-772e-8e6b-0b2e4ae41921:v2 https://admin.shopify.com/store/onoroller/orders/6175863996643 This order has 3 items on it, Flow says 2 wer…

(adding in multiple comments as I am not allowed to add more than 2 links in a post or more than two images in a post) Interestingly, @keiraarts set up a second flow to try and ensure these were held: Here is the Flow run on the same order for this secondary Flow: https://admin.shopify.com/store/…

For gid://shopify/FulfillmentOrder/7228714483939: What I see for one of the fulfillment holds (times in UTC): 15:50 Order created, put on hold by online store 15:50 Hold released by online store 15:50 Fulfillment requested by Fulfillrite Order Fulfillment, moving status into “in progress” For gi…

Thanks @paul_n My first part of my messaged got flagged as spam so I shot you an email instead. What are some reasons something might not be able to be held by Flow? I can’t make much sense of your audits above sorry? Holds are becoming a little unreliable for us via Flow so we are looking at pu…

Shopify Flow not holding fulfilments?

Shopify Flow

paulygoldston December 9, 2024, 3:37pm 2

Order timeline example:

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Shopify Flow not holding fulfilments?

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