I’m not sure the best place this should be posted.
I previously used the Shopify POS app on my iPhone when testing our POS extension. I since ended up deleting/cancelling that store, and using a new dev store.
Every time I reinstall the Shopify POS app on my phone it is constantly “Setting up…” for that old store/location. I’ve tried the “Reset” toggle in the app settings on iOS, makes no difference, or reinstalling the app.
The app is basically usable on my phone now.
Hey @tombell - thanks for flagging this.
Since the reset and reinstall haven’t cleared the cancelled store, the next step is to create an authenticated Support ticket through https://help.shopify.com.
Please sign in with the Shopify account connected to the development store and include the store’s myshopify.com URL, your iOS and Shopify POS versions, when this began, and a screen recording if possible. This will let Support review the specific store and device details with you.
Hope this helps!