Hi everyone,
I’m wondering if anyone else is experiencing this. Since around 15 June, we’ve been unable to reply to or edit reviews on our Shopify App Store listing.
We contacted Shopify Partner Support, who advised that the issue was related to the recent migration to Role-Based Access Control (RBAC). They explained that users now need the manage_app_listing permission assigned under the new permissions model.
We’ve already completed this. Our organisation owner has assigned the required permission, we’ve confirmed the role is correct, and we’ve tried signing out and back in. Unfortunately, we still can’t reply to or edit reviews, not even the org owner can reply to reviews.
This has become quite frustrating as we can no longer:
- Thank merchants for positive reviews.
- Respond to negative reviews with context or solutions.
- Update merchants when issues they’ve reported have since been resolved.
Has anyone else encountered this after the RBAC migration? If so, were you able to resolve it, or is this something Shopify is still investigating?
I’d also appreciate it if anyone from the Shopify team could confirm whether this is a known issue affecting other partners.
Thanks!