Urgent bug: Users can't access application because of cookie

Authentication & Access
1

A lot of our users can’t access our application because of a cookie problem.
We managed to reproduced the problem on our side both on Firefox and Chrome.

This happens on our app that have hundreds of users and without a change on our side.

Can someone at Shopify, please, have a look? I’m in contact with the support in parallel but it doesn’t go anywhere.

CleanShot 2025-10-30 at 07.16.16@2x
CleanShot 2025-10-30 at 07.16.16@2x1566×392 31.8 KB

2

We just reviewed what changed yesterday:
After acceptation by the Shopify team we added the read_all_orders scope

  • We accepted the scope update
  • We checked that it was working by requesting orders older than 60 days
  • One of our user was waiting for it so we make them accept the scope update
  • We requested orders as old as 365 days for them and it worked

As well we can see that we have some activity this morning. Webhook app_scopes_update is called for our users who doesn’t have yet accepted it and from what we can see some of them can use the application.

It’s hard to comprehend what could happen

3

Hello @Antonio ,

Are you still experiencing this issue? If so please provide an HAR export of the browser interaction via DM? I will reach out to you there.

-Nick

4

Hello @NickWesselman,

Thank you for coming back to me. The issue has been solved. It was a misconfiguration on our side.