I’m facing an issue that I no longer know how to resolve. I’ve been part of the Shopify Partner Program for years and have several clients in the program.
At the beginning of August, I submitted a POS lead: a small fashion boutique that is switching from WooCommerce to Shopify. A key reason for their decision to move to Shopify was the offer of $200 cashback once a certain revenue threshold was reached, and up to $1,500 for the setup if it was handled by a partner.
I’ve already contacted Live Partner Chat Support three times. As usual, they couldn’t help me and kept telling me I needed to send an email instead. Apparently, there is a bug in the Partner Portal.
I’ve emailed retail-partner@shopify.com and partner-support@shopify.com multiple times.
I simply don’t receive any response. The promised bonus still hasn’t been paid out, and I haven’t received my commission either. Under these circumstances, it’s really no fun to keep recommending Shopify.
My client is understandably upset, and I have to cover the costs. This support was extremely important to her and directly influenced her buying decision.
Does anyone have an idea how I can get this issue resolved? Could the email addresses be incorrect? I haven’t received an automatic reply from either of them, which I find quite strange.