About the prorate argument in the appSubscriptionCancel mutation

GraphQL Admin API Troubleshooting
1

Hi all,

We are using the appSubscriptionCancel mutation to handle the cancellations of recurring charges on our Shopify app. We are passing the prorate argument while calling the mutation so that the prorated credits are issued for the unused portion of the app subscription.

However, it seems we are missing something, since this is not working and the store is charged the complete amount event after they have cancelled the subscription before the subscription cycle.

Any thoughts on this will be appreciated.

Thanks.

2

Hi akshay,

Can you share the full mutation you’re using (without any sensitive info) so we can check if you’re using the correct approach?