I was hoping you could help clarify something for me. We’re looking into B2B Draft orders across several Shopify Plus clients and leads, and one of the requirements is usually the same:
- Sales agent can log into the backoffice and place draft orders for their clients
In an international setting, draft orders would need to be placed across several markets/currencies. We were surprised to see some quite strange limitations and inconsistencies in the admin user interface on B2B Draft Orders:
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When creating a B2B draft order, adding a custom discount requires the amount to be entered in store currency rather than presentment currency (even though the API seems to support presentment currency already)
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When creating a B2B draft order, adding a custom shipping line requires the amount to be entered in a presentment currency - inconsistent with discount behavior described in #1
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When creating a B2B draft order, selecting a shipping rate selects the price in store currency instead of presentment currency.
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When overriding B2B draft order line-item price, the amount must be entered in store currency rather than presentment currency (even though the API seems to support presentment currency already)
We’ve tried plus customer support via ticket but didn’t get very far - ticket 61040114
Can you help point us in the right direction how to get this escalated? Can you see if there is plans to resolve this in? Any plans to update admin/backoffice draft orders interface to support multicurrency?
With relevant updates related to unified commerce, summer editions, etc. we’d expect that multi-currency experience is consistent across the platform, so it comes as a slap in the face when we encounter these issues 