Allow Network Access - "Could not grant checkout ui extension scope 'read_checkout_external_data'"

Extensions
1

shopify api_version = “2025-01”

Issue:

When I navigated to Shopify partners panel, selected my app, then under Build → API Access tab, I clicked “Allow network access” button within the “Allow network access in checkout and account UI extensions” section, an error occured:

There seems to be a problem with the following:
Could not grant checkout ui extension scope 'read_checkout_external_data'

Steps to reproduce the behavior:

I followed the above documentation, the exact steps:

  1. Go to your Partner Dashboard.
  2. Click the name of the app that you want to change.
  3. Click API access.
  4. Under Allow network access in checkout UI extensions, click Allow network access

Expected behavior

“Your request is automatically approved and your app is immediately granted the approval scope that’s required for your checkout UI extension to make external network calls.”

In that case, the ui-extension plugin can open external links or call external APIs, which is crucial for my app.

I tried:

  1. Modifying shopify.app.toml to include the scopes = “read_checkout_external_data”, that scope does not exist for shopify.app.toml apparently.
  2. Searched online and it seems like nobody else has experienced this error either.
  3. Searched for this error within documentation, and it does not seem documented.
  4. Built and deployed my app.
  5. Created another Shopify app and still running into the same error.

Screenshot 2025-03-13 at 11.42.46 AM
Screenshot 2025-03-13 at 11.42.46 AM1006×247 12.6 KB

What am I missing here? Any help would be appreciated thank you.

2

This is duplicated one of Unable to Allow Network Access in checkout and account UI extensions

3

Hi @paullam328, thank you for reporting and sorry for the inconvenience! We will need identifying information to investigate further. Would it be possible for you to reach out to support from the partner dashboard so you can share additional details safely?

4

Yeah totally! I reached out to support via chatbot - connected to agent yesterday, and they said they sent a email to the dev team to further follow-up the issue.

Nonetheless, I realized earlier that Shopify checkout ui extension is only for Shopify pro if I am correct, so in this case I am using theme app extension instead as my target consumers are using regular Shopify stores. Shopify theme app extension doesn’t seem to have this issue.

Thank you for your prompt response, and I am willing provide more details of the issue as well if it helps.