API Returning 423 Locked / Unable to Uninstall App / Recurring Charges Deducted

GraphQL Admin API Troubleshooting
1

Hello

I am facing an issue with the admin API call in a couple of Shopify stores.

The client has reported that surge charges are being deducted every month from Shopify. From the Shopify admin, the seller is unable to uninstall the app.

The seller has requested us to uninstall the app from our end.
However, when we attempt to uninstall the app via API, we receive a 424 Locked response. Additionally, all API calls are returning a 423 Locked response.
Also, when we open the store URL on the browser, the storefront is loading correctly and everything appears to be working fine up to the checkout page. This indicates that the store is active from the frontend, but the Admin/API access seems to be locked.
We would like to understand:

  • Why the store/API is returning 423 Locked responses?
  • Why recurring charges are still being deducted despite the store being inaccessible/unavailable?

Kindly help us resolve this issue or guide us on how to proceed. Sharing request details for your reference below.

Request Details:
GET https://XXX.myshopify.com/admin/api/2025-10/shop.json

Status Code: 423

Response Headers
Date: Wed, 18 Mar 2026 06:14:35 GMT
Content-Type: application/json; charset=utf-8
Transfer-Encoding: chunked
Connection: keep-alive
referrer-policy: origin-when-cross-origin
x-frame-options: DENY
x-stats-userid:
x-stats-apiclientid: 5045527
x-stats-apipermissionid: 311742693399
strict-transport-security: max-age=7889238
x-request-id: 1c542ceb-74d1-42a6-9d1f-45acb3fefe3b-1773814475

Response Body
{“errors”:“This store is unavailable”}

1 Like
2

Hi @Himanshu_Sahu,

The 423 error indicates that the store itself is locked and unable to access the API, and likely unable to access their admin either.

This error is mentioned in the Shopify.dev docs as well:

423 Locked | The requested shop is currently locked. Shops are locked if they repeatedly exceed their API request limit, or if there is an issue with the account, such as a detected compromise or fraud risk.

Contact support if your shop is locked.

In this case, I would recommend that the Store Owner reaches out to our support team via the Shopify Help Center, and we can help look into the shop lock further, as well as the recurring charges, and help the merchant address any issues leading to this lock on their account.