APIs are properly syncing tracking info but not triggering email notifications

[saamall]

Hi!

I have integrated admin APIs with another platform (Zort) to fulfill my orders but after the order status has changed to “Fulfilled”, it doesn’t trigger Shopify to send a shipping email to customer. I tried “Mark as Fulfilled” but it still doesn’t send the email.

Is this due to API integration limitation? Does anyone know how to resolve this?

[Luke]

It’s possible your 3rd party platform is not sending notifyCustomer: true when they fulfill the order, I’d advise reaching out to them to investigate.

fulfillmentCreateV2 - GraphQL Admin

[saamall]

Thank you very much Luke! Will reach out to them