Question for those if you with more established apps - does anyone have a dedicated partner manager/app partner/success manager or any other direct point of contact at Shopify.
I appreciate they don’t offer this for all apps, is it available at a certain size?
Won’t share rev #s, but we are a fairly large app now - 1600+ app store reviews.
Have had some recurring Q’s or issues that support from Shopify is necessary with, however the chat support isn’t always ideal - no fault of theirs, just stuff that is well outside their scope.
Any info on this, and if such a thing exists is appreciated.
Outside of that, I’m curious about the recurring issues you’re running into. What kinds of things are coming up that chat support hasn’t been able to help with? What would better support look like for the kinds of questions you’re dealing with? I’d like to pass that feedback along.
Thanks for the response. I was vaguely aware of this partner track - i’ll need to give it another look.
Regarding support, I’d rather not go into specifics here, but I don’t think its in any way supports fault/something that could be trained on. Mostly questions around IP & enforcement and other bits like what with some legal crossover.
EDIT: After reviewing the PDF, the technology partner track is invite only. Can we apply/request invitation to this, or will Shopify reach out once they deem certain criteria are met?
Hey Jack, it is invite only as you mentioned, so the team would reach out if invited.
When you were reviewing the document, does your app already meet all of the criteria mentioned in section 2? If not, that can help be a guide for the next features to work towards.
No need to get in to specifics. For conversations specific to legal or IP, we do have our legal tools here to ensure that the proper teams are in the loop: Legal tools - Shopify
Regarding support, I appreciate mentioning that they do a great job but you’ve noticed there are limits to certain complex/legal issues. What I would recommend in those instances is to ensure you’re sharing as much context up front in those interactions. That will help our support team ensure that they are working with the best teams internally to help further.