Hi,
My App store submission just got rejected because the reviewer encountered an error while testing the App. The reviewer in their response called it a web error but this is an error from Shopify themselves because they haven’t approved the app to access certain information. How do I deal with issues like this?
This was the reviewer’s response:
Your app must be free from user interface bugs, display issues, or error pages that fully prevent completion of the review. Web errors such as 404’s, 500’s, 300’s, and etc are not acceptable.
During review, we have waited for 24hours to see if the data will sync onto the app since indicated onto the UI that the sync schedile is daily. After waiting, it only shows an error which prevents us from further testing the app.
This was the error the got:
All levels failed: orders: Shopify Admin API request failed: 200 [{“message”:“This app is not approved to access the Order object. See Work with protected customer data for more details.”,“locations”:[{“line”:2,“column”:5}],“extensions”:{“code”:“ACCESS_DENIED”,“documentation”:"https://shopif (retry 4/9)