We are experiencing an issue where the “app_subscriptions/update” webhook has stopped firing with managed pricing after app uninstalls. It was working a few days ago.
Hello, I’m trying to understand your issue better. After app uninstalls, it’s expected that you stop receiving webhooks
Could you explain in better detail what you’re noticing?
Hello,
We use managed pricing. When customer subscribes we receive app_subscriptions/update event. But when they uninstall our app - we do not receive the app_subscriptions/update event, although their subscription gets automatically cancelled. And next time they install the app we do see they start with no subscription.
I’ve tried to showcase that on the screenshot. You can see events which were fired. For the app uninstalled only the uninstalled event was fired and no subscription update.
(post deleted by author)
Hello @Paco-Shopify,
Thank you for checking it on your end.
Both of these events occurred for the “subscription created”, but no events for the
“subscription cancelled” was sent:
- 2024-12-19 16:06:29 UTC - This subscription was subsequently cancelled; no event was received for the cancellation
- 2024-12-19 22:53:41 UTC - Still ongoing subscription; therefore, we do not expect a cancelled event
We’ve tested once more with both production and development apps/stores, and there is still no app_subscriptions/update webhook event sent when a subscription is cancelled.
Please see the screenshot below:
I can provide event IDs and shop information privately upon request if needed.
PS. Could you please remove the shop ID from the thread? We want to keep it private to prevent it from being exposed online.
Thanks,
E.