APP_UNINSTALLED webhook stopped triggering after August 21, 2026 — possible Shopify-side issue?

New GraphQL Product APIs
1

Hello Shopify Developer Support / Community,

We are experiencing an issue with the app/uninstalled (APP_UNINSTALLED) webhook for our Shopify app.

Issue

Until August 21, 2026, our app was receiving APP_UNINSTALLED webhooks normally.

However, starting around August 21, 2026, we have not received any uninstall webhook deliveries for approximately the past 24 hours. when i open partner dashboard > app history, i can see there is some uninstall activity showing but not in dev dashboard logs.

We have checked our application/server logs carefully, and there are no incoming requests from Shopify to our uninstall webhook endpoint during this period.

This makes us suspect that the issue may be related to Shopify’s webhook delivery system rather than our webhook endpoint.

At the moment, based on our logs, the main concern is that the webhook requests are not reaching our infrastructure at all, rather than our endpoint receiving the requests and failing to process them. Please review attached screenshot

Thank you.

Screenshot 2026-08-22 at 11.33.28 PM
Screenshot 2026-08-22 at 11.33.28 PM2262×916 96.6 KB

2

I see them coming in for our apps. Have you confirmed you’re still subscribing to these we hooks for new shops?

3

I reviewed our logs and I’m not seeing a platform-side issue with the app/uninstalled (APP_UNINSTALLED) webhook. Is this happening for multiple apps or just one?

4

Thank you both, @Paige-Shopify and @sshaw , for checking and sharing your findings.

It looks like the issue was limited to Saturday August 22. I’ve checked our application logs and server events again, and I can now see the app/uninstalled webhook events coming through normally for August 23 onward.

I’m still not sure why the uninstall webhooks for August 22 were not reaching our infrastructure, especially since we could see the uninstall activity in the Partner Dashboard, but at this point everything appears to be working normally again.

Thanks again for taking the time to check this!

5

Thanks for letting us know it’s working again.

If you share your app’s name, I can look into what happened on that date if you’d like.