Hi,
We are noticing an issue on Usage charge as described bellow:
-
Store a.myshopify.com subscribe to our paid plan, the plan mixed between fixed monthly subscription and usage based. In this example it is app Growth plan: $99/month and usage based with capped amount: $495/month
-
Store a.myshopify.com continue to use for some days and the usage charge updated to $495 reach to the capped limit and then the merchant decided to upgrade app plan to Pro which has higher capped limit and more app features.
=> Store a.myshopify.com upgrade app plan to Professional: $399/month and usage based with capped amount: $875/month
However after upgrading to Pro plan with new capped amount for usage based successfully, the data show on Shopify subscription setting of the merchant does not reset to 0, instead it still show the old balance used: capped amount $495(taken from old subscription)
Use GraphQL to query the new Subscription to check the data with following code:
{
node(id: "gid://shopify/AppSubscription/123123123") {
...on AppSubscription {
id
lineItems {
id
plan {
pricingDetails {
__typename
...on AppUsagePricing {
cappedAmount {
amount
currencyCode
}
balanceUsed {
amount
currencyCode
}
interval
terms
}
}
}
usageRecords(first: 250) {
edges {
node {
id
createdAt
description
price {
amount
}
}
}
pageInfo {
hasNextPage
endCursor
}
}
}
}
}
}
Response is:
{
"data": {
"node": {
"id": "gid://shopify/AppSubscription/123123123",
"lineItems": [
{
"id": "gid://shopify/AppSubscriptionLineItem/123123123?v=1&index=0",
"plan": {
"pricingDetails": {
"__typename": "AppRecurringPricing"
}
},
"usageRecords": {
"edges": [],
"pageInfo": {
"hasNextPage": false,
"endCursor": null
}
}
},
{
"id": "gid://shopify/AppSubscriptionLineItem/123123123?v=1&index=1",
"plan": {
"pricingDetails": {
"__typename": "AppUsagePricing",
"cappedAmount": {
"amount": "875.0",
"currencyCode": "USD"
},
"balanceUsed": {
"amount": "494.9",
"currencyCode": "USD"
},
"interval": "EVERY_30_DAYS",
"terms": "$0.05 for every extra order, capped at $875"
}
},
"usageRecords": {
"edges": [],
"pageInfo": {
"hasNextPage": false,
"endCursor": null
}
}
}
]
}
},
"extensions": {
"cost": {
"requestedQueryCost": 26,
"actualQueryCost": 15,
"throttleStatus": {
"maximumAvailable": 2000,
"currentlyAvailable": 1985,
"restoreRate": 100
}
}
}
}
With:
- 123123123(123123123 is replaced with original subscription id) is the new subscription id(for Pro plan)
- Capped amount already on new Pro plan, “amount”: “875.0”
- But balanceUsed": “amount”: “494.9” (which is the balance used/spent from old plan subscription), but the data response for usageRecords object is empty???
The subscription charge request using GraphQL with replacementBehavior value is APPLY_IMMEDIATELY as following:
mutation AppSubscriptionCreate($name: String!, $lineItems: [AppSubscriptionLineItemInput!]!, $returnUrl: URL!, $test: Boolean, $replacementBehavior: AppSubscriptionReplacementBehavior, $trialDays: Int) {
appSubscriptionCreate(name: $name, returnUrl: $returnUrl, lineItems: $lineItems, test: $test, replacementBehavior: $replacementBehavior, trialDays: $trialDays) {
userErrors {
field
message
}
confirmationUrl
appSubscription {
id
}
}
}
variable
[
"name" => "Growth"
"returnUrl" => ""
"lineItems" => [
[
"plan" => [
"appRecurringPricingDetails" => [
"price" => [
"amount" => "99.00"
"currencyCode" => "USD"
]
"interval" => "EVERY_30_DAYS"
]
]
]
[
"plan" => [
"appUsagePricingDetails" => [
"terms" => "$0.15 for every extra order, capped at $495"
"cappedAmount" => [
"amount" => 495
"currencyCode" => "USD"
]
]
]
]
]
"test" => true
"replacementBehavior" => "APPLY_IMMEDIATELY"
"trialDays" => 6
]
We are also noticing the balance used only update to the correct stats(reset to 0) after some hours.
Is it expected behavior or issue and if it is issue? Any workaround to fix it?