Are trigger events guaranteed?

Shopify Flow
1

Hi there,

I understand that Shopify webhook deliveries are not guaranteed, I can build systems on my apps to compensate for that.

I just need to know if Flow triggers are guaranteed. I tried to find an official answer in the documentation but couldn’t find any official mention of reliance on webhooks or guaranteed triggers.

I totally understand if delivery cannot be guaranteed, if Shopify Flow also depends on event webhooks that aren’t guaranteed. I just need to understand if that is the case to set expectations clearly.

Love the product! I just need to understand this specifically because merchants are under the impression it’s guaranteed.

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2

Generally, we do not offer additional guarantees beyond what webhooks offer. We do dedupe webhooks, but we don’t attempt to backfill missing webhooks.

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3

Thanks @paul_n , that’s what I suspected but the official Flow docs don’t mention this caveat anywhere. An engineer may be able to connect the dots, but I just please request at least document this note so we can reference it when we need to explain this to merchants who are missing events.

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