B2B - Losing Selected Company Location

Online Store and Theme Development
1

Hiya,

Bit of an odd one.. we’ve got our B2B Store setup to only allow access to products/collections when the customer is logged in and they have a valid location.

But for whatever reason.. the customer.current_location seems to get wiped under a few scenarios.. (It could also be customer.b2b? since I check for that as well)

  1. You haven’t been on the store for a while, but are still in fact logged in - you have to click on login and re-select a shop location.
  2. As a staff member, if you click “view” on a product from the admin it seems to wipe your company location session..

The only way to fix it is to go back into the account area and click on “Shop” :person_shrugging: which isn’t a great experience for customers.

Video here to demonstrate: Watch 2025-07-09 10-35-17 | Streamable

Thanks in advance.

2

Hey @ceri_waters

Digging into this issue on our side to see what may be happening here - thanks for sharing the video too, this is very helpful. Will update here asap.

3

Hi again @ceri_waters - just to update here, this does seem to be an issue on our side.

5

Thanks Liam, appreciate the transparency