Hi–We’re developing some purpose-built apps for a particular industry. The industry has some unique things about how it operates and is going through tremendous growth and supply chain pressures. Some of Shopify’s core requirements around payments and POS create challenges for this industry. Simply classifying and creating tags for this post illustrated some of the problems my clients are running into.
I’ve been told by some customer service agents that I can write in to request exemptions/changes, but it’s not clear who I would contact about this. I’m hoping to discuss before we get too far into programming as we will have to significantly change our appraoch depending on Shopify’s answers. What’s the best way to engage Shopify about this?
Thank you!