[Bug] Cannot submit dispute evidence programmatically - Neither GraphQL nor REST API works on Production Store

GraphQL Admin API Troubleshooting
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Hi @KyleG-Shopify,

I hope you’re doing well.

I’m just following up regarding the limitation around programmatic submission of dispute evidence via the Shopify API (GraphQL and REST).

On January 22, you mentioned that the team is aware of this limitation and that you would provide an update once there is a solution or workaround available. Since then, we haven’t seen any new information.

Could you please let us know if there are any updates on:

  • Support for programmatic evidence submission via GraphQL

  • A fix for the REST submit_evidence: true parameter

  • Any planned roadmap changes or interim workaround

This capability is quite important for automated dispute management workflows, so we’d really appreciate any status update you can share — even if it’s just confirmation that it’s still under review.

Thank you very much for your time and support!