Hello, I believe there is a bug with session tokens on POS UI Extensions. If the device has gone idle, it can take multiple attempts to get the session token. I currently attempt to get the session token, if its null I’ll back off and retry a few times which normally fixes the issue. I know a fe…

Retries not working always and we keep getting null for specific merchants and users.

Same is happening to me. I tried both on Android and IOS on the latest version of the POS app and same issue, the getSessionToken function returns null. I’m guessing this is related to the POS version since the code worked a few weeks ago. I’m also guessing this is only happening in dev mode since …

Same thing here, no amount of retrying works. I have access to the session details but when i call getSessionToken it always returns null.

Hi folks - this looks like a similar issue, which had a possible solution here: SessionToken showing as null - #8 by EddyH

@Liam-Shopify The issue happens for us on production shops, when the UI Extension installed via Smart Grid / POS Add Tile.

We are facing a similar issue in production. Calling api.session.getSessionToken() in the POS extensions returns null, even with 10 retries in place. We do get a session token when a user with full shop permissions opens the POS extension, but once POS-only staff open the extension, we no longer g…

Yesterday, while testing on my phone (after not opening the app for a long time), I noticed the following: • I opened the POS app. • I tapped our tile and entered our internal PIN code. • Verifying the PIN with the server failed due to an expired token. • I tried to refresh/sync the POS data, bu…

[Bug]: POS Extension Session Token Bug

Extensions

nirtayeb April 16, 2025, 9:50am 3

Any news here? Customers keep getting “null” and expired tokens using our UI Extensions.

SessionToken showing as null

Topic		Replies	Views
SessionToken showing as null Extensions pos-extensions	8	353	June 5, 2025
Unable to get a value from session.getSessionToken() Extensions pos-extensions	1	151	March 7, 2025
POS Requests Missing Shopify ID Token Extensions pos-extensions	17	178	June 11, 2026
Error fetching session token on POS Product Details screen despite extension being disabled Extensions pos-extensions	0	43	February 6, 2026
Operation GenerateSessionToken timed out after 30000ms Extensions pos-extensions	1	31	March 12, 2026

[Bug]: POS Extension Session Token Bug

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