When I receive a order/create webhook payload, that payload has the product_type field in the line_items object array, but product_type is showing “Unknown” instead of the type that is assigned to the product (“Tops” for what is actually assigned to that product).
I have the Product Type defined on the product in the Shopify store of “Tops”, but when it is ordered, the type simply says “Unknown” in the payload. I would expect this value to be “Tops” instead.
This is for API version 2025-10.
Hopefully Shopify address this inconsistency between the product type and what appears in webhooks.
In the meantime, a workaround would be: When you receive the webhook, use the product_id from each line item to make a follow-up API call to the Products API endpoint: GET /admin/api/2025-10/products/{product_id}.json
This will return the complete, accurate product data including the correct `product_type` value.
Or you could also use metafields or tags on your products as an alternative way to categorize them.
Thanks @HookdeckGareth - I do that now already due to the issue, but would be nice to not have to rely on making that extra call to get the data.
Due to the lack of Shopify response on this - is this the wrong “forum” to call out bugs?
How does one bring attention to these things (bugs)?