Can Chrome Extensions Like Ad Blockers or Honey Interfere with Script Loading on Shopify Thank You / Order Status Pages?

Extensions
1

We recently investigated a support case where a merchant’s embedded app extension (built on Preact) was failing to load on Shopify’s Thank You and Order Status pages — but only intermittently, and only in Chrome. The same flow worked fine in Safari and on other devices.

After some back-and-forth debugging, we narrowed the culprit down to a Chrome extension: Honey (the coupon/cashback browser extension by PayPal, recently delisted from the Chrome Web Store following widespread backlash over privacy concerns).

Can browser extensions like ad blockers or script-injecting extensions like Honey — entirely stop embedded app extension scripts from loading on Shopify post-checkout pages (Thank You / Order Status), regardless of whether the app is built with Preact or React?

2

Hey,

yes unfortunately browser extension definitely have the ability to break websites including ui extensions and this does happen from time to time.

After some back-and-forth debugging, we narrowed the culprit down to a Chrome extension: Honey (the coupon/cashback browser extension

Curious, how did you determine that this particular extension is the culprit in this case?

3

We ran a checkout with and without the Honey extension. Honey extension seems to block all the apps from thank-you page and onwards.