Cannot retrieve client credentials - access token

Dev Platform
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1

Hello,

I have created an app via Shopify CLI, installed it in my development store.

I try to get an access token via this flow. Using the client credentials grant
but i am getting this error: {"error":"persistence_failed","error_description":"There was a problem issuing an access token."} which doesn’t tell me what the actual problem is.

Also, I was able to recieve a token like 2 weeks ago. It was inconsistent, i was getting same error occasionally, but it was working. I didn’t change any settings from that point and now I cannot retrieve access token at all.

Is is possible to somehow check for more info based on request ID?

Some of my request IDs:

7535f070-e6d2-4396-9052-63f291f67347-1765354668
7af83e5c-30f8-4c8a-8b93-f75af6426770-1765356141
25788d74-6ce7-42b9-98a7-bd31a5075c30-1765356281

a14d6538-02ea-476f-bcc0-073fab3b8645-1765356309

Thanks!

2

Hi @Martin_Kovacik –

This is a known issue, we have a fix in progress. Meanwhile unfortunately the error is a bit unpredictable, but may go away after ~1 minute.

I will update this thread when the issue is resolved.

-Nick

3

oh, okay. Thanks a lot for your response!
Have a nice day :slight_smile:

4

Hi @Martin_Kovacik –

This issue should be resolved. Please let us know if you are still experiencing the error.

-Nick