Can't read 3 days old orders even having permissions

Products and Orders APIs
1

Hey All,
I am doing POC and can’t read orders
https://brandpay-dev.myshopify.com/admin/api/2025-01/orders.json

and even recent 3 days old orders via
https://brandpay-dev.myshopify.com/admin/api/2025-01/orders.json?created_at_min=2024-03-03T00%3A00%3A00Z

even having the necessary permissions.
I request these
scopes: “read_orders,write_orders”

and get back these with a token
scopes: “write_orders”

I assume I don’t see “read_orders” back because it is a part of “write_orders”

and this what I get back as a response

{
“errors”: “[API] This app is not approved to access REST endpoints with protected customer data. See https://partners.shopify.com/4046442/apps/224892354561/customer_data for more details.”
}

Any feedback is much appreciated!

Thank you!

2

You need to go into the Partner Dashboard to apply for access protected data order/customer PII.
If you find your app in the Partner Dashboard, under API Access, or via the link provided for you in the error message.

Protected customer data access

To protect merchants and their customers, apps that are distributed on the App Store and use Admin API, checkout UI extensions, or the Customer Account API, need to request access to customer data, like names, emails, and order history. Learn more about Shopify’s requirements to access protected customer data.