Customer data changes are delayed in checkout

Extensions
1

We are getting reports that information during checkout is not accurate/outdated in some scenarios. In our tests it takes up to 45 seconds before the correct data is used.

Steps to reproduce:

  1. Add items to cart
  2. Continue to checkout
  3. Enter the email of an existing account that has VAT / TAX collection enabled.
  4. You will see the checkout price including tax.
  5. Go to your Shopify admin panel and disable VAT / TAX collection on this account.
  6. Go back to the checkout and update any value (address, payment etc), this will trigger data to be refreshed or refresh the page. The VAT / TAX remains to be applied up to 45 seconds.

What I expect:

I’m not sure when this changed but when we developed features for the checkout related to customer data changes, the changes were instant and not delayed.

2

Hi @Philo

I haven’t been able to reproduce this issue on a shop yet. Are you seeing this across multiple shops? It might worth reaching out to support for additional assistance.

3

HI @James_Vidler

The issue is across multiple shops. See attached recording:

Seems like someone reported a similar issue back in October but I don’t see any updates from Shopify:

4

Hi @James_Vidler

I’m curious if you were able to reproduce the demo in the video?