Hi! We have a Checkout UI extension which need access to the customer shipping address and other personal data. This extension is part of a private custom app, it is not distributed on the Shopify App store but with a private install link. So based on my understanding of the documentation, we shoul…

Hi @matthew.lesgrappes Development apps and custom apps still need to apply for Customer Protected Data access. You’ll need to answer the questionnaire, and since your app isn’t published on the app store, then the permissions to the customer data will be granted immediately. More details here: W…

Hi Dylan, thanks for your answer. However, since I already chose a distribution (the “custom” one), I can’t see the section in the partner nor dev dashboard to request such access. And I’d like to add that before the migration to the new dev dashboard, I was using the exact same app with the exact …

@matthew.lesgrappes @Dylan I’m running into the same issue after migrating to dev dashboard, everything was working fine previously. In addition, I’m also seeing a similar issue with shipping address: Uncaught ScopeNotGrantedError: Using shipping address requires having shipping address permissio…

In addition, I’m also seeing a similar issue with email address, the app working well before the new update, but its not working now

Hi folks - thanks for flagging this issue. Our team are investigating a resolution for this. I’m also moving this to the Dev Platform category too.

Hi Liam, thank you very much! If it can help a bit, I’ve tried to create a brand new Partner account, with a new development store and all and I got it working. But it seems so because I’m still on the old platform even with a brand new account, I don’t have access to the dev dashboard. But yeah, c…

We are also experiencing this. Looking forward for fix. Thanks folks!

The same is happening with our app when trying to start it locally.

Update: we’re identified what is causing this issue and working on a fix now.

Is there a timeline for a fix here? It is proving quite tricky to test extensions on the local version of my app, but equally we are being asked to redeploy them for next-gen

Customer data not accessible in Checkout UI extension

Dev Platform

Liam-Shopify September 19, 2025, 3:00pm 13

Update: We’ve just released a new version for the CLI, 3.84.2 which should resolve the checkout scopes issue. You can run shopify upgrade to apply the new version.

useShippingAddress API permissions issue only in `shopify app dev` mode

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Customer data not accessible in Checkout UI extension

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