Customer protected data not working / showing

Products and Orders APIs
1

I created testing-manager-app in the new Shopify Dev Dashboard and selected Custom distribution. The app is installed on a development store.

The app declares:

read_orders, write_orders, read_customers, write_customers, read_products, write_products

Admin GraphQL returns:

“This app is not approved to access the Order object.”

I opened Partner Dashboard → Apps → testing-manager-app → API access requests, but the page only shows:

- Read all orders scope

- Access subscriptions APIs

- Access payment mandate scopes

- Access post-purchase extensions

- Allow network access in checkout and account UI extensions

There is no “Protected customer data access” card, even after selecting distribution and installing the app.

Can Shopify expose or enable Protected customer data access for this Dev Dashboard app? I need base protected customer data access plus Name, Email, Phone, and Address for order/customer lookup in a development store.

2

Hey @David_Loorenz - custom apps should automatically have PII access enabled:

Are you creating the app in Dev Dashboard that’s attached to your store directly or a separate partner dev dash? If you’re open to sharing the App ID for the app I can take a look here on our end as this does seem odd.