CustomerJourneySummary.CustomerVisit.sourceType never returning type of AD

Products and Orders APIs
1

We’ve noticed that we never receive the type of “AD” from the sourceType on the customer journey visits. We used to see this until about April of 2024, but seems to have stopped even though it is listed as one of the enum values.

Anyone else seeing similar behavior or have any insights?

2

Hey Sam,

Just to confirm, are you querying the CustomerJourney object? If so, could you post the full query you’re making?

3

Hi Liam - yes that is correct. See the sample query below. Please let me know if you need anything else.

{
  orders(first: 1, query: "name:#9358") {
    edges {
      node {
        name
        id
        customerJourneySummary {
          firstVisit {
            source, 
            sourceType
          }
        }
      }
    }
  }
}
4

Is this happening on both the CustomerJourneySummary and CustomerJourney objects? And orders are for sure originating from Ads?

5

I only see a CustomerJourneySummary on the Order object. Is there another CustomerJourney object I should be looking at? If you want to include a sample query I can try it.

Impossible for us to be sure which orders come from Ads because the sourceType never comes back as Ad. We had tens of thousands of these prior to April of 2024 then suddenly none at all.

6

There is this object, but it’s not on the Order resource: CustomerJourney - GraphQL Admin

I’m also digging into this with our internal team.