Deleted QR Code redirect page

GraphQL Admin API Troubleshooting
1

Hi all,

we are looking for somebody who can fix the following:

We have generated a QR code for one of our products that refers to a shopify page. The QR code generator has generated the following link:

https://efzhtkhzv9okhyok-60274409524.shopifypreview.com/pages?preview_key=87d8907a506ed5a6a93ec437e6a4aa55

Unfortunately, the QR code has been deleted, but it is still on our product, The code shall redirect to the following page:

Obviously, Shopify could not work out how to simply “redesign” the 1st URL page and make it still happen that the QR code refers to it.

Can anybody help (eventually for a fee)?
We need to fix this as one of our major products otherwise has the wrong code and we need t exchange hundreds of products to put a new QR code on it.

Thanks!
Ingo

2

Thank you for explaining the issue. From what I understand, the problem lies with the QR code generated for your products. Here’s a summary of the situation:

  1. The QR code originally linked to a Shopify “preview” URL:
    https://efzhtkhzv9okhyok-60274409524.shopifypreview.com/pages?preview_key=87d8907a506ed5a6a93ec437e6a4aa55
    However, this URL was temporary and is no longer accessible.
  2. The goal is to have the QR code redirect to the correct public Shopify page for Das Wuschelmonster - The Fluffy Monster.

This seems to be the core of the issue. Please confirm if I’ve understood this correctly.

3

yes exactly that is it!

4

Phew, I don’t think there is any way to recover that…

The best solution would probably be to use a URL shortener next time and then use the generated shortened URL in the QR code. This way you can change the internal link afterwards.

1 Like
5

Thanks. We will use shopcodes from Shopify. However, this was a huge mistake. Is there any chance to fix it?

6

I don’t believe there is a way to fix this.

If it had been going to your URL and not shopifypreview.com then there would have be a DNS fix. But because it’s the preview url it’s gone.

While not a great solution - printing a new QR code sticker and putting it over the QR code on the product might be the best move for now.

7

@Ingo_Blum I think your only option here is if you happened to use a QR code generator that let’s you dynamically change this. Usually this is a QR tool that charges a small fee rather than one of the free ones. Any hope this is the case?