Eleven days ago this forum announced “Strengthening trust in App Store reviews.” Since then, genuine, hard-won 5-star reviews have been unpublished from our listing (Event Ticketing, Built for Shopify), while every one of our critical reviews remains in place. The stated goal was to make the reviews…

Agree with the sentiment here, I’m quite new to this game but so far every 5 star review I’ve got has been a genuine battle. You need to bend over backwards for a merchant to get them, and then they still only give them a small percentage of the time. Losing any of them would be devastating. I thin…

Hi folks, In a rollout today to improve the reliability of reviews we made a mistake and some merchant reviews were incorrectly unpublished. We’re working on correcting this now, more details here: https://x.com/jzazove/status/2078284775459000349

Our team has read the review policy many times and implemented internal policies to avoid any violations. I found one app review created after 1 min using the app but wasn’t removed: Reviews: Kefi Product Bundle Builder - Bundle & upsell with Build-a-Box, BYOB, Mix and Match, FBT | Shopify App Store …

Hey @Jeff_Blake , great write-up. I came back to my apps this morning after taking the weekend off and found that my reviews had been pretty decimated. Many of the removed reviews were from users like the ones you mentioned, who are still on fully paid plans and have been actively using my apps for …

@Liam-Shopify We waited for few days, but our reviews haven’t been re-stored: Tazoh Shoppable Videos + Reels - Add to Cart with Shoppable videos for homepage & product... | Shopify App Store

Is there a recommended path to report missing reviews? Our app is still missing all wrongly removed reviews from legit merchants that had used our app for quite a while.

Yes I had one legitimate 5-star review deleted too :disappointed_face: Contact Shopify partner support and ask them to review it, make sure you have evidence of the partner interactions if there are any. Mine hasn’t been reinstated yet but I’m hopeful… They certainly need to tweak their algorithm,…

Is anyone seeing their legitimate reviews being reinstated? I’ve reached out to support with detailed proof that the 10+ reviews I lost were genuine, including long-term paid app subscriptions and email chains with the merchants. They’ve forwarded everything to the review team, but I haven’t receiv…

Yea - no reinstatement for ours yet :man_shrugging:

Destroying trust in App Store reviews - proof enclosed

Shopify App Store

Jeff_Blake July 22, 2026, 7:15pm 10

Thank you Liam & Shopify team. Event Ticketing’s reviews were restored.

Topic		Replies	Views
Strengthening trust in App Store reviews Shopify App Store app-store	64	1907	August 26, 2026
Is Shopify actually addressing the fake review problem? Shopify App Store app-store	136	3827	August 26, 2026
— Real customer reviews removed in error (AI Speed & Auction+) — requesting reinstatement Shopify App Store app-store , app-pricing	2	119	August 4, 2026
Archiving outdated, unhelpful, and untrusted reviews on the Shopify App Store Changelog	0	109	May 15, 2025
[HELP] 4 reviews removed, Built for Shopify at risk Built for Shopify	4	133	August 12, 2026

Destroying trust in App Store reviews - proof enclosed

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