Eleven days ago this forum announced “Strengthening trust in App Store reviews.” Since then, genuine, hard-won 5-star reviews have been unpublished from our listing (Event Ticketing, Built for Shopify), while every one of our critical reviews remains in place. The stated goal was to make the reviews…

I completely agree with this. We experienced the same thing and lost four genuine 5-star reviews from real customers. Those reviews weren’t easy to earn. We spent weeks, and in some cases months, working closely with those merchants to build trust and deliver a great experience. Shopify needs to cr…

How to find out which of your reviews were removed (since Shopify won’t tell you) Your only complete record is the Partner review-notification emails from noreply@shopify.com . Search your inbox (two subject formats over the years: “New N-star review for [app] by [store]” and “[app] Review by [stor…

[image] Jeff_Blake: some genuine apps may see reviews unpublished too” and that “this isn’t a reflection of wrongdoing on your part.” This actually means that some apps who did nothing wrong will see reviews removed because the merchants who left them are not “trustworthy.” that makes sense.…

Agree with the sentiment here, I’m quite new to this game but so far every 5 star review I’ve got has been a genuine battle. You need to bend over backwards for a merchant to get them, and then they still only give them a small percentage of the time. Losing any of them would be devastating. I thin…

Our team has read the review policy many times and implemented internal policies to avoid any violations. I found one app review created after 1 min using the app but wasn’t removed: Reviews: Kefi Product Bundle Builder - Bundle & upsell with Build-a-Box, BYOB, Mix and Match, FBT | Shopify App Store …

Hey @Jeff_Blake , great write-up. I came back to my apps this morning after taking the weekend off and found that my reviews had been pretty decimated. Many of the removed reviews were from users like the ones you mentioned, who are still on fully paid plans and have been actively using my apps for …

@Liam-Shopify We waited for few days, but our reviews haven’t been re-stored: Tazoh Shoppable Videos + Reels - Add to Cart with Shoppable videos for homepage & product... | Shopify App Store

Thank you Liam & Shopify team. Event Ticketing’s reviews were restored.

Is there a recommended path to report missing reviews? Our app is still missing all wrongly removed reviews from legit merchants that had used our app for quite a while.

Destroying trust in App Store reviews - proof enclosed

Shopify App Store

Liam-Shopify July 18, 2026, 1:43am 6

Hi folks,

In a rollout today to improve the reliability of reviews we made a mistake and some merchant reviews were incorrectly unpublished. We’re working on correcting this now, more details here:

https://x.com/jzazove/status/2078284775459000349

Shopify’s New Review Policy Is Still Unclear

Topic		Replies	Views
Strengthening trust in App Store reviews Shopify App Store app-store	60	1871	August 25, 2026
Is Shopify actually addressing the fake review problem? Shopify App Store app-store	134	3783	August 25, 2026
— Real customer reviews removed in error (AI Speed & Auction+) — requesting reinstatement Shopify App Store app-store , app-pricing	2	113	August 4, 2026
Archiving outdated, unhelpful, and untrusted reviews on the Shopify App Store Changelog	0	108	May 15, 2025
[HELP] 4 reviews removed, Built for Shopify at risk Built for Shopify	4	127	August 12, 2026

Destroying trust in App Store reviews - proof enclosed

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