I’ve been trying to update the scope of an internal testing app. I go to release the new version of the app by clicking the “release” button and nothing happens. I try everything. Nothing happens when I click the button, I make new apps, nothing.
I’ve not been able to replicate this behaviour, the Release button is working without issue on my end when creating a new app version on my own test account. Here’s a screen recording showing it working as expected.
To help look into this further, I’d like to ask you to try the following local troubleshooting first:
Clear your cache and cookies on your browser. After this, completely reboot the browser.
Try a different web browser, as well as incognito or private windows to rule out any browser issues.
When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions, and have third party javascript enabled.
Ensure the web browser is up to date on the latest version (we don’t support every browser, but we do support these ones.)
Try another device, like another computer or mobile phone.
Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.
If the behaviour is still occurring after trying the local troubleshooting steps above, I would suggest replicating the issue once again, recording a HAR file showing the behaviour. Then once you have a HAR file recorded, reach out to our support team via the Shopify Help Center, and share the HAR file with them, and we can help look into it further.
Here’s some instruction on recording HAR files for the most popular browsers as well:
Note: HAR files can contain login information/credentials and session cookies. For data privacy purposes, please avoid entering/recording personal details such as passwords and credit card information. It would be best to record the HAR via an Incognito window.
Chrome
Open the Developer Tools from the menu (Menu > More Tools > Developer tools), or by pressing Ctrl+Shift+C on your keyboard.
Click on the Network tab.
Look for a round button at the top-left of the Network tab. Make sure it is red. If it is grey, click it once to start recording.
Check the box next to Preserve log.
Use the clear button (a circle with a diagonal line through it) right before trying to reproduce the issue to remove any unnecessary information.
Reproduce the issue (E.g. load/refresh the page that has errors, or perform the action that has errors).
Save the capture by right-clicking on the grid and choosing Save as HAR with Content. Alternatively, you can click the export/save button (downward arrow with a line underneath).
Safari
In Safari, go to the page where the HTTP(s) URL Sequence needs to be monitored.
Enable Developers Tool by going to Safari > Preferences > Advance > Click Show Develop menu in menu bar
In the menu bar at the top, click Develop and select Show Web Inspector.
Click the Resources tab and enable Preserve Logs.
Go to the Network tab.
Reproduce the issue (E.g. load/refresh the page that has errors, or perform the action that has errors).
After successfully performing the activity, lick the Export icon and save the HAR file.
Firefox
In Firefox, go to the page where the issue is occurring.
Click the Firefox menu available at the top-right of your browser window and select Web Developer → Network, or simply press the F12 button. The Developer Tools window opens as a docked panel at the side or bottom of Firefox.
Click the Network tab.
Click on Network Settings and enable Persist Logs.
Now refresh the page and perform the activity that needs to be recorded i.e. the activity that produces the error.
After successfully performing the activity, right-click on any row of the activity pane and select Save all as HAR or click the Export HAR icon and select Save all as HAR to download the HAR file.
Edge
Open Microsoft Edge and navigate to the page where the issue is occurring. Note: This is tab and window dependent, so if the issue occurs in a new tab or window, the HAR recording needs to be done in that new tab or window.
Click the horizontal ellipsis menu button and select More Tools, then click Developer Tools.
Click the Network tab, and then click the Record button in the upper left corner of the tab and verify that it is red, if it is grey, click it to start recording.
Check the box Preserve Log.
Click the Clear button to clear out any existing logs from the Network tab. Note: Do not close the Developer Tools panel. This will end recording and the HAR file will be lost.
Reproduce the issue while the network requests are being recorded.
Once you have reproduced the issue fully, right-click anywhere on the grid of network requests and choose Save as HAR with Content, and save the file to the computer.
Thanks for the reply!
I did try Incognito, another browser and cleaning my cache.
Upon getting back to the office today the issue seems to have been fixed, so can’t do any other troubleshooting.
I’m going to go ahead and mark this thread as solved, but If you do experience this issue again, I’d recommend completing the full local troubleshooting, recording a HAR file, and reaching out to our Shopify Support Team via the Shopify Help Center, to share the HAR file and we can look into it further.
