Exchanges from the returnCreate differ from exchanges originated from the POS. And the difference in behavior is mildly infuriating. Why do these similar actions have different behaviors? Our platform listens to orders/edited events and returns/approved events to watch for edit and exchange actions…

Distinction between POS and Graphql Exchanges

APIConsumer March 21, 2025, 5:16pm 2

It seems like Shopify just aligned this behavior with this sudden change:

Topic		Replies	Views
POS Exchange Changes with forewarning GraphQL Admin API Troubleshooting general-gql-troubles	2	38	March 26, 2025
How to identify if the refund is processed through Shopify POS app Webhooks and Events orders-and-returns	2	71	December 11, 2024
[GraphQL Admin API][2025-07] Returns/Exchanges Automatically Processed and On Hold Partner Discussions dev-stores	3	44	August 21, 2025
I have order data where customers can return items and purchase new items at the same time and get a partial return. I need to query the exchange/partial refund data. How can I change this to show what I need? GraphQL Admin API Troubleshooting general-gql-troubles	3	64	February 19, 2025
Deprecation of legacy return APIs and improvements to return management Changelog	0	13	May 21, 2025