Facing issues with store credit refunds not linking to orders or updating status in Shopify Admin

Products and Orders APIs
1

Hello!
We’ve encountered an issue when issuing refunds as store credit. When using the storeCreditAccountCredit mutation to refund a customer, the process doesn’t link the refund to the original order, resulting in:

  1. The order still displays “refund owed” in the Admin.
  2. Customers do not receive a refund notification.
  3. The refund isn’t reflected in Shopify’s financial records, leading to accounting inconsistencies.

Is there a solution available to properly link store credit refunds to the order, update the order status, notify customers, and ensure accurate financial reporting?

I’d appreciate any guidance or solution on this.

Thank you!

2

Hi Shreya,

I’ve connected with the Store Credit product team on this and they’re aware of this limitation. The storeCreditAccountCredit mutation is just for giving out credit to a customer. It isn’t order or refund-aware. There are plans to enhance this mutation but we don’t have a timeframe to share on this right now. I recorded your use case and feedback with them though.

Hope this helps!

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