[GraphQL Admin API] translationsRegister not work with some specific locales (zh-CN, zh-TW, pt-PT)

[dainq]

[Clone from [GraphQL Admin API] translationsRegister not work with some specific locales (zh because it was posted in the wrong community]

Hello Shopify Team,
Currently, I have an issue about translation with GraphQL Admin API. I use translationsRegister to add a new translation for an item. It returns success, but when I call translatableResourcesByIds to get the translated resource it, it is empty.
It only occurs when I translate with some locales (zh-CN, zh-TW, pt-PT, …).

I just tried on Shopify App (Translate & Adapt), and it has the same problem as me.

Could you please help fix this issue? Thank you!

[ze_zhuang]

I’ve also noticed this issue; it seems to be a bug. And you’ll also find translated data on the website, which is quite strange. I also posted about it but haven’t received any replies.

[Vera_Auflauf]

We are also running into this issue for Chinese and Portuguese. Several merchants have already contacted us for support.

The issue appears to have started yesterday.

It would be really great if this could be fixed as soon as possible.

[potter]

Hello,

I’m a merchant from Japan and I can confirm the same issue with zh-CN translations. This appears to be a Shopify-wide problem, not specific to individual stores.

Important warning: If you have manually created translations, please be careful with using auto-translation features as a workaround. There’s a risk that your carefully crafted, natural translations could be overwritten by unnatural auto-generated translations across your entire store.

I recommend waiting for Shopify to fix this issue on their end. I’ve already contacted Shopify Support with detailed information about this bug.

[allen]

We’ve encountered the same issue — we’re completely unable to read or write data for languages such as zh-CN, zh-TW, pt-PT, pt-BR, and others.

[PG_Service]

Same problem here with pt-PT. Any updates? Anyone sent a ticket to support?

[dainq]

I haven’t submitted a support ticket yet.
I’m hoping this issue can be resolved on this topic, but no Shopify Staff has responded to my post.

[Luis_Algarvio]

We’re seeing the same issue on our side for pt-PT. Our translation app provider (T Lab) confirmed to us that this is currently a Shopify multi-language API issue affecting Chinese and Portuguese locales.

Their exact summary:

“There is an issue with the Shopify multi-language API affecting Chinese and Portuguese languages. Existing translations are still present on the storefront, but they won’t appear in any native translation apps until Shopify resolves it.”

So the data is still there (translations show correctly on the live site), but all Admin/API calls return empty for those locales.

T Lab reported this to Shopify already and advised not to save new translations until the fix is deployed.

Adding this here so Shopify can see the impact across multiple merchants/apps.

[Vera_Auflauf]

It looks like the issue has been resolved.

Or can anyone still reproduce the issue on any of the languages?

[PG_Service]

I can confirm, now I can see pt-PT translations. Thanks

[Luis_Algarvio]

yes its working again!! Let’s go!!

[Luis_Algarvio]

Is anyone seeing Portuguese translations appearing “source:” and then duplicated content on default language?

In my case, I see Portuguese and then source: spanish content

[dainq]

I haven’t encountered the same issue as you.

[dainq]

Thanks everyone. It seems Shopify may have quietly fixed the issue