- Expected Behavior vs. Actual Behavior, In general store terms what is the API action trying to do? What is the expected result? What is happening instead?
when I make a graphql products query I get this error message
["Internal error. Looks like something went wrong on our end.\nRequest ID: 8e956028-f866-48d3-96b6-f3e6d1c86bd2-1736793671 (include this in support requests)."]
- Timeframe
When did this happen? Specific timestamps are the most helpful.
Has something that has been working for a while suddenly stopped working? If so, when was the last successful attempt?
About how many times did the issue occur? Does it happen every time or only occasionally?
The request was made around Jan 13 1pm EST. It consistently fails.
- New Feature or Existing
Is this something you are currently building or has it been around a while? Has it ever worked? If it has never worked, what makes you think it should? What specific part of the official API docs are being followed? [Shopify API Docs]
I have used this request on other orders and other shops and it works fine.
- Replication and Raw Example
Can the issue be replicated? If so, what steps need to be taken to replicate the issue? If not, please tell us more about why.
Please provide a raw HTTP request and response including headers (such as x-request-id and timestamp) [Raw Request Example] (NO ACCESS TOKENS OR PASSWORDS PLEASE)
this is the request id: 8e956028-f866-48d3-96b6-f3e6d1c86bd2-1736793671