Hello,
We have a customer who is experiencing issues with their VIP membership program discounts when used in conjunction with reward coupons. Specifically, they reported that when a membership discount (e.g., 15% off + Free Shipping) is applied, it is removed when a higher reward coupon (e.g., 25% off) is added during checkout.
The customer would like to retain the highest discount between the two while ensuring that the free shipping discount associated with the membership remains intact. Currently, it appears that Shopify treats the combined product and shipping discounts as an all-or-nothing scenario, which leads to the removal of the membership discount when a reward coupon is applied.
We are seeking clarification on whether this behavior is intended within Shopify’s discount combination system and if there are any recommended workarounds to achieve the desired outcome.
Thanks in advance!