knowledgeBase // Can this ce accessed in Theme?

Online Store and Theme Development
1

Hey Team,

Wondering if it is possible to access the new knowledge base app within a theme?

It would be super useful to have this available on a page within the theme.

2

Hey @ChrisBradley :waving_hand: - are you referring to the Knowledge Base App here?

If so, I can confirm that it’s not possible to integrate the app itself into a theme since it’s designed basically to set up a method for AI agents to be able to answer questions about a shop (rather than a person looking at an online storefront directly), but you could set up a traditional FAQ page as an alternative that uses the same questions/answers:

Hopefully I’m understanding your intent here correctly though - let me know what ideas you had for using the Knowledge Base App in the theme and I can take a closer look, hope this helps!

3

Hey @Alan_G

Thanks for getting back to me and understand the use case is AI and not for online store.

I hate to push on this, but It would be great for Shopify to consider allowing this use case.

As I am sure you are aware, keeping 2x FAQ up to date is a bit of a duplication and possibly would mean outdated or incorrect date (as one is updated and not the other).

I personally think shopify would get a larger uptake of Knowledge Base (and AI Agent) if the FAQ was usable within the online store, as it would give store owners an incentive to complete and maintain a KnowledgeBase, as they can get direct value from it now (aka using it on the online store).

From a FAQ/KnowledgeBase Perspective, the KnowledgeBase probably has more relevant questions that a generic FAQ page, giving value to consumers.

Cheers

Chris :victory_hand:

4

Hey Chris - no worries, I do get where you’re coming from for sure.

I can’t guarantee anything on my end, but I’ll get this sent over to our product teams as a feature request for you. I think the intent is to have a separate spot for AI agents to get info, but you definitely have a fair point about making it accessible to folks looking at the shop directly as well! Hope this helps a little bit at least - let me know if I can help out further :slight_smile: