"Link no longer exists" in mobile app sales channel

Products and Orders APIs
, ,
1

Hello Shopify gurus.

Taylor here, over at hotcakes (hotcakesapp.com). We have had reports from customers that certain products can’t be purchased through our sales channel app. They are reporting that the checkout screen says “Something went wrong.. Link no longer exists.”

I’ve been pouring over logs and configurations and can’t seem to see why some products would have this issue and some would not. Does anyone have any insight as to why this would be occurring?

Thank you in advance.

-Taylor

2

Hi @Taylor_Mahony! The “link no longer exists” error usually shows up when checkout can’t resolve the cart or checkout URL your app is sending customers to. Since it only affects certain products, that’s a useful clue pointing to something product-specific rather than a general config problem.

Before speculating on causes, it’d help to understand how your app is creating the checkout. Sales channel apps can use a few different methods, and the troubleshooting differs depending on which one:

  • Cart permalinks (e.g. Please Log In ) as described in the cart permalinks docs

  • The Storefront API Cart (cartCreate mutation) with Checkout Kit

  • One of the Buy SDKs (iOS/Android)

  • Something else

Could you also share:

  1. What differentiates the products that fail from the ones that work? For example, do any of the failing products have selling plans (subscriptions/pre-orders) attached? Cart permalinks have a documented limitation where selling plans aren’t supported.

  2. Whether the affected products are active and published on the merchant’s store

Thanks!

3

Thanks Donal,

I’m investigating now. I’ll let you know what I find. Thanks for the support.

-Taylor

1 Like