Looking for Guidance Regarding Compliance

Shopify App Store
1

Hi there,
We’ve recently integrated Mixpanel tracking into our Shopify app to better understand user behavior and improve the user experience.
However, I’m a bit unclear about Shopify’s compliance requirements regarding analytics tracking.

  • Is using Mixpanel directly within a Shopify app allowed without additional consent requirements?

  • Do we need to implement a cookie consent mechanism for this type of tracking?

  • Should this tracking activity be explicitly disclosed in our Privacy Policy?

    I’d appreciate any clarification or guidance on best practices for staying compliant with Shopify policies and privacy regulations.

2

Hey @Jakaria, it really depends on your specific implementation. What data you’re collecting, where it’s being sent, and whether it involves merchant data vs. buyer/customer data all factor into what’s required.

Since you know the specifics of what you’re tracking, I’d start with reviewing our terms to make sure what you are building is permitted.

Those cover data usage, privacy policy requirements, and what’s expected when you’re pulling in third-party services.